Working collaboratively with Customer Success, Marketing, IT and Product teams, we create learning experiences across various customer journeys. 

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We drive the customer education, as well your L&D strategy helping your customers and employees on their experience journeys. With an integrated approach linking learning and business goals we can transform your customers and staff from rookies to skippers!

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Webinars - Conferences - Edutainment.

We support your Events Management and Marketing activities by creating learning opportunities - physical or virtual - for the visitors at your event, your clients, or staff.

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Every new product, or service, needs to be understood first, adopted later and thrive eventually. By applying Learning Theories, we help your Product Managers develop educating activities, online training content, physical workshops and establish learning communities.

 
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eLearning development

E-learning is the use of technology to enable people learn anywhere and anytime. E-learning is created taking into account adult learning principles, and instructional design principles.

Adults learn differently from children. According the adult learning principles they

  • are autonomous and self-directed

  • are hard pressed for time

  • are motivated by intrinsic and extrinsic factors

  • are problem-oriented

  • are goal-oriented

  • need relevant and practical learning

  • bring knowledge and experience to each learning activity

 

Customer education

Some of the advantages of a customer education program:

  1. Onboarding becomes more efficient

  2. Reduced support costs

  3. Increased brand loyalty

  4. Network effect boost

  5. Creation of customer/learner communities

Customer education is a strategy you can use to improve the customer experience through educational resources. These resources provide value to your customers by fostering their success, which ultimately increases customer loyalty. The best customer education programs are designed to impact measurable business metrics, such as product adoption, customer retention and LTV. For example, customer education could help a SaaS company teach its customers how to use its technology. 

 
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LX Platforms

Let's begin with what is an LMS.

A Learning Management System is a software app hosting training initiatives on a scalable web-based platform, benefiting everyone involved in the learning process. Administrators can easily manage training programs with learning automation features; trainers can easily assemble and deliver content; and learners can enjoy personalized and self-guided experiences.

A Learning Experience Platform is much more than a closed LMS.

It empowers employees to take ownership of their Learning & Development. It is based in communities, user-created content, implicit corporate wisdom.

It is a dynamic environment where all departments of a company, even customers and potential clients could have access to.

 

Community Building

A customer community is defined as places or platforms for customers, experts, partners, and others to discuss a product, marketplace, post reviews, brainstorm new product ideas and engage with one another about a company's products, services, or brands. Learning communities provide a space and a structure for people to align around a shared goal. These communities enable participants to share results and learn from each other, thereby improving their ability to achieve rapid yet significant progress.

Customer communities offer a number of benefits, both to individuals as well as the company:

1. Improved customer engagement

2. Better customer insight

3. Enhanced customer journeys

4. Alternative customer support

5. Lowers cost of customer acquisition

6. Learning communities for marketing

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